Privacy Policy

1. Introduction

Welcome to The Collection. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our website located at https://thecollectionsd.com and our services

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

Name
Email address
Phone number
Postal address
Payment information
Any other information you choose to provide

2.2 Non-Personal Information

We may also collect non-personal information, such as:

Browser type
Operating system
IP address
Pages visited on our website
Time and date of visits
Referring website addresses

2.3 Text Messages

If you choose to provide your phone number, you may receive text messages from us regarding your account, orders, promotions, and other relevant information. Message and data rates may apply. You can opt out of receiving text messages at any time by following the instructions provided in the messages.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To process transactions and send related information, such as purchase confirmations and invoices
To send administrative information, such as changes to our terms, conditions, and policies
To send marketing and promotional communications
To respond to your comments, questions, and provide customer service
To monitor and analyze usage and trends to improve our services and website
To detect, prevent, and address technical issues

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who perform services on our behalf
Affiliates and business partners
As required by law or to protect our rights
In connection with a merger, sale, or acquisition of all or a portion of our business

5. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to correct any inaccuracies in your personal information
The right to request the deletion of your personal information
The right to object to or restrict the processing of your personal information
The right to data portability
The right to withdraw consent at any time

To exercise these rights, please click here to visit the "Contact Us" section and send us an email.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website usage. You can manage cookie preferences and opt-out of certain cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We securely delete or anonymize data when it is no longer needed.

9. International Data Transfers

We may transfer personal data internationally and will ensure it is protected according to applicable laws and regulations.

10. Compliance with Specific Privacy Laws

We comply with applicable privacy laws and regulations, including but not limited to GDPR, CCPA, and other relevant provisions. This ensures that your personal information is processed lawfully, fairly, and transparently.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit, as their practices may differ from ours.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

13. SMS/MMS Content Policies and Compliance with RingCentral Guidelines

13.1 SMS/MMS Content Policies

Our SMS/MMS messaging services comply with RingCentral's guidelines and industry standards. We adhere to the following content policies:

Prohibited Content: We do not send messages containing illegal, abusive, harassing, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Consent and Opt-Out: Recipients must provide explicit consent to receive SMS/MMS messages from us. Consent is obtained through a clear opt-in process. Users can opt-out of receiving messages at any time by following the instructions provided in each message. We honor opt-out requests promptly.
Content Accuracy: We ensure that all information conveyed via SMS/MMS is accurate and up-to-date.
Identification: Messages sent from The Collection clearly identify our business name and provide contact information.
Compliance with Policies: Our SMS/MMS services comply with CTIA, T-Mobile, AT&T, and RingCentral’s policies and guidelines.

13.2 Compliance with Industry Guidelines

We adhere to industry guidelines and policies, including:

CTIA Guidelines: Ensuring consent, honoring opt-out requests, and avoiding prohibited content. Refer to the Short Code Monitoring Handbook and Messaging Principles and Best Practices.
Carrier Policies: Following policies of major carriers such as T-Mobile and AT&T, including consent requirements and handling of opt-out requests.
RingCentral Acceptable Use Policy: Compliance with RingCentral's policy on acceptable use, prohibiting unlawful or offensive content. Refer to the RingCentral Acceptable Use Policy.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Additionally, the external links provided in this policy, such as those to CTIA, T-Mobile, AT&T, and RingCentral documents, may also change. We recommend visiting the respective websites directly to ensure you have the most current information.

15. Contact Us

Privacy Inquiries: For any privacy-related inquiries, please contact us below:

Email: Click here to visit the "Contact Us" section via our home page and send us a message.
Address: The Collection, 9340 Dowdy Dr., Suite 102, San Diego, CA 92126

This Privacy Policy was last updated on July 23, 2024.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.